Etiquette & Expectations Policy

 Our Etiquette & Expectations Policy outlines how we hope you’ll show up in the world once you begin your affiliation with the Equitable Care Certification (ECC). Please refresh yourself on our values, as they inform our expectations for etiquette in class, in session, in group and beyond. One value we want to highlight in particular is the importance of confidentiality. All information shared by participants and sex workers should be kept confidential to protect the identities and safety of everyone involved. 

If we observe or are made aware of actions that are dissonant from our values, we will allot two opportunities for reflection and growth, with support from ECC. This can look like contacting you via email or phone, notifying you of the issue, and creating space to fully discuss your thoughts, feelings, and needs, as well as ours. This conversation will include resources and takeaways that serve as “homework” to continue your growth and discovery. We will also schedule a follow-up call to revisit the discussion.

If there is a third instance and no genuine effort toward collaboration, at our discretion, we may bar you from any participation We reserve the right to determine what behavior we deem unaligned with our values and will use careful judgment in making this decision. If we decide to end your relationship with ECC, you will receive CE’s for the courses you have completed and passed (based on your evaluations), however, you will not receive a refund.

If you are removed from ECC– and wish to participate again– we will hold three, 1-hour discovery conversations with you, exploring your growth to ensure that we collectively feel good about beginning again. The three discovery calls will cost $500 flat in addition to your registration fee.

All conversations related to ECC Policies will be facilitated by our founders and/or volunteers from our coalition, which includes therapists and sex worker volunteers.

Download Etiquette & Expectation Policy

Refund Policy

We do not offer refunds. However, we are happy to accomodate a deferment of your registration, or exchange your course purchase for a different course of equal or lesser value, email us at [email protected].

Missed Class Policy

If you need to miss any classes, please let us know as soon as possible. If you are more than 30 min, late/miss class more than two times, we will check in via email to discuss your capacity for completing the certification.

COVID Policy

We acknowledge that COVID-19, caused by the SARS-CoV-2 virus, is a BSL-3 level airborne virus transmitted primarily through respiratory droplets and aerosols that are expelled from our nose and mouth when someone talks, breathes, coughs and sneezes. While droplets are larger, aerosols are tiny particles that can stay in the air for a long time and travel longer distances. You can breathe them in even if you're some distance away from the primacy source or even hours after the infected person left the area. We also recognize that COVID-19 is a vascular disease (impacting the arteries and veins that carry blood to every organ in your body); oncogenic (cancer-causing); causes neurological (impacting the brain and nerves found throughout the body and spinal cord) and mental health issues; and more. 

Additionally, we recognize that beyond the acute phase of COVID, Long COVID, or Post-COVID Conditions, can create a wide range of symptoms that can last weeks, months or even years after the initial infection. Symptoms can include fatigue, heart palpitations, loss of tase or smell, interrupted sleep, nausea, diarrhea, skin conditions, dizziness, psychosis, heart attacks, headaches, mobility impairment (difficulty moving around) and more. Further, every time you get COVID-19, you increase the likelihood of having a worse infection and Long COVID. 

While you can take mitigations to avoid COVID-19, like getting vaccinated, opening windows and using air purifiers with HEPA filters, the best way to minimize the transmission of COVID-19 is by wearing a well-fitted, high-quality respirator like an N95 or KN95.

While we recognize that COVID-19 disproportionately impacts disabled and chronically ill people; Black communities; transgender people; and poor folks, we also recognize that anyone can become disabled or die from COVID-19 and Long COVID. As such, we believe we all have a collective responsibility to mitigate COVID-19.

Grievance Policy & Procedure

The Equitable Care Certification values and encourages your feedback. Complaints can provide important opportunities for improvement. A complaint may be defined as an expression of dissatisfaction or unmet expectations and can be made by anyone involved with ECC (members of the coalition, students/attendees, sex worker clients, etc.).

Grievance Process

 

• Self-Governance
  • Before filling-out this form, feel free to attempt to resolve the issue autonomously by directly approaching the person with whom you have conflict. 
• Escalating a concern
  • In the event that extra support is needed, feel free to complete the form below. 

Please Note: ECC will follow up and schedule a conversation within one week of receiving the form unless we decide no further engagement is required as an organization. 

Things to Keep in Mind 

• We are a small organization and if you have a complaint/conflict with our founder and/or co-founder, it is likely that they will be involved in the grievance process as both the person you have conflict with and the person overseeing the process – we are doing our best to expand our networks so that, in the future, we can have a third-party team dedicated to resolving grievances.
• The more specific the concerns/feedback, the more effective we can be in addressing your needs. 
• If you’d like to bring someone else to support you during conversations with ECC, please indicate that in your email. 
• ECC will hold a maximum of 3 meetings with the involved parties and then make recommendations in terms of next steps.
• If the above steps + meetings with ECC do not resolve the challenge, you may seek out third-party mediation at which point ECC will participate for an additional 3 meetings – the cost of mediation will need to be covered by you.
• If you wish to submit an anonymous form, you may do so, however, we will likely be unable to take further action.

In the context of workshops for AASECT CE’s:

•  All training and attendee records and CE certificates will be saved for 7 years in digital storage on a secure google drive account.
•  The person with a grievance will first try to informally resolve their grievance by contacting [email protected] or the Event Facilitator with the issue concerning the training, its delivery, the evaluation method, or technological issue.
•  If the aggrieved person is not satisfied with the resolution through informal means, the aggrieved person shall put their grievance in writing to [email protected] or the Event Facilitator.
• The Event Facilitator will then consult with appropriate personnel at the organization that have approved the course to find fair methods of resolving the grievance.
•  If the aggrieved person is not satisfied with the solutions put forth, then they will be directed to put their grievance in writing and contact the appropriate organization, e.g. AASECT or state in which training has been provided. The appropriate AASECT personnel can be reached at [email protected]
•  Zepp Wellness and the Event Facilitator: Equitable Care Certification will abide by any decisions regarding resolution of the grievance.

 

Download Grievance Form

Privacy Policy

 Last Updated 2/2/24

The Equitable Care Certification respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website equitablecarecertification.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

 

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, insurance information, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site [or] when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our site on mobile this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.] 

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Paypal, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]

Facebook Permissions

The Site may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Data From Social Networks

User information from social networking sites, such as [Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and  grant the Site permission to access this information. 

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

 

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site to:

Administer sweepstakes, promotions, and contests.

Create and manage your account.

Email you regarding your account or order.

Enable user-to-user communications.

Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

Generate a personal profile about you to make future visits to the Site more personalized.Increase the efficiency and operation of the Site.

Monitor and analyze usage and trends to improve your experience with the Site.

Notify you of updates to the Site.

Offer new products, services, and/or recommendations to you.

Perform other business activities as needed.

Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Process payments and refunds.

Request feedback and contact you about your use of the Site.

Resolve disputes and troubleshoot problems.

Respond to product and customer service requests.

Send you a monthly newsletter.

Solicit support for the Site.

 

DISCLOSURE OF YOUR INFORMATION 

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Site [and our mobile application], those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Social Media Contacts

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. 

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.  If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

 

TRACKING TECHNOLOGIES

Cookies and Web Beacons

[We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customize the Site [and our mobile application] and improve your experience. When you access the Site [or our mobile application], your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site  [or our mobile application]. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.]

[We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customize the Site [and our mobile application] and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.]

Website Analytics

We may also partner with selected third-party vendors[, such as [Google Analytics] and others], to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site [and our mobile application] , determine the popularity of certain content and better understand online activity. By accessing the Site[,our mobile application,], you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

 

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site [or our mobile application].

 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

 

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.  No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.  If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

 

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.]

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time you register your account with the Site.

Logging into your account settings and updating your preferences.

Contacting us using the contact information provided below.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

 

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site [or our mobile application], you have the right to request removal of unwanted data that you publicly post on the Site [or our mobile application]. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California.  We will make sure the data is not publicly displayed on the Site [or our mobile application], but please be aware that the data may not be completely or comprehensively removed from our systems.

 

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at [email protected]